HELP AND QUESTIONS

Clear answers before you continue.

Understand what MSJ Connect records, how follow-up works and which choices remain separate.

FREQUENTLY ASKED

MSJ Connect

For a question about your own case, sign in and use the message area attached to that reference.

Does reporting an issue make me an MSJ member?

No. Reporting a community or municipal issue does not enrol you as a member and does not grant political-marketing consent.

Is my MSJ reference the same as a municipal reference?

No. The MSJ reference confirms the matter is recorded in MSJ Connect. Keep any municipal reference separately; both can appear on the same case record.

What happens when a follow-up is overdue?

The task returns to the authorised staff queue. It can be completed, rescheduled or escalated, with the action recorded in the case history.

Can I see updates on my case?

Yes. Your secure timeline shows recorded activity, messages and the next follow-up date. You can also confirm the outcome.

How do I ask about membership or volunteering?

Use the separate Get involved form. It creates an enquiry for follow-up; it does not complete membership automatically.

Who can see my information?

Access is limited to named staff accounts with role-based permissions. Sensitive staff access is protected by passwords and authenticator verification.

Should I report an emergency here?

No. Urgent threats to life, safety or property must be reported to the appropriate emergency authority.